Privacy Policy
This Privacy Policy sets out how we manage personal information.  We comply with the Privacy Act 1988(Cth) (“Privacy Act“) and the applicable Australian Privacy Principles under that Act in Australia, and any other applicable privacy laws when handling personal information.  We take the protection of your personal information seriously. 

In this Privacy Policy:
“we“, “us” and “our” means The Boat Ramp Motel , and any associated entities of the bussiness, and each of them severally, and their related bodies corporate, associates, third parties and affiliates.

“website” means any website operated by us.

Consent
By accessing our website, inclusive of making a booking, contacting us through our website, or accepting any terms and conditions that incorporate this Privacy Policy, you agree to your personal information being handled in accordance with this Privacy Policy.  

You are required to provide personal information to us in order for your Booking to be completed and reserved.  However, if you do not provide us with all the information we request, the services we provide to you may be affected.  For example, by not providing your email address or any other personal information requested, we may not be able to communicate with you or deliver publications to you, or provide you with other updates and offers.

What is personal information?

Personal information means any information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not. 

What types of personal information do we collect?
Examples of personal information we may collect include individuals’ names, company, their source of inquiry, contact details (e.g. telephone number, email address and address).  For those who blog with us, personal information may also include photographs, location, profile and languages spoken.
We may collect the following personal information from job applicants, and contractors:  name, employment history and experience, qualifications, date of birth, contact details, referee details, and emergency contact details.
Names and contact details may also be collected from individuals representing industry related contacts.
We do not usually collect sensitive information.  We will only ever collect sensitive information in circumstances where you have consented to the collection, or we are required or authorised by law to collect the sensitive information.  If sensitive information is ever collected by us, it will only ever be used for the purpose it was collected.  We never use or disclose sensitive information for direct marketing purposes.

How do we collect and hold personal information?
We generally collect personal information from:

• individuals who deal with us in person (e.g. face to face or telephone);
• individuals who use our online website, listings or contact facilities, or who email  us for information, advertising, products or services offered on or via our website
• Associates (as defined above); 
• co-publishers;
• our agents, service providers and contractors;
• our employees, partnerships, joint venture entities or external service providers for the operation of our network or our business, fulfilling requests by you, and otherwise provide products and services to you, including without limitation,  payment processors, debt collectors, and professional advisers such as accountants, solicitors, business advisors and consultants;
• the property owners
• referees and former employers in the case of job applicants.

If you visit our website, our internet service provider may record certain information about your visit, including:

• internet address;
• domain name; 
• internet service provider;
• the date and time of the visit to the website;
• any information or documentation and or data downloaded;
• your feedback, comments and conversations;
• the length of the session;
• the pages accessed;
• the website that referred to our website;
• the type and version of the browser; and
• the operating system used.

We are also able to collect information about email recipients including geographical location and viewing and interaction activity (such as views, bounces, clicks, replies, forwards, opt outs and links).  This information is aggregated for analysis as de-identified data.
We use pixels, or transparent GIF files, on our websites to help manage online advertising and email marketing.  These files enable our service providers to recognise a unique cookie in your web browser, which in turn enables us and our service providers to learn which advertisements and emails brought you to any of our websites, and how you use our websites.  GIF files are used to:

• track responses to advertisements, emails and site content (including social media engagements);
• determine your ability to receive HTML based emails;
• record how many users open an email;
• compile aggregated statistics;
• better target interactive advertising;
• enhance customer support and site usability; and
• provide offers and promotions that we believe would be of interest to you.

Cookies and Other Technologies

Cookies and other technologies may be used by us or by third parties when you visit any of our websites or use any of our applications or related digital properties (individually and collectively, “Services”).  In some cases, we may collect personal information from the cookies.  ‘Cookies’ contain some information with a unique ID number pertaining to your computer. We may use this information to determine your usage of our website and Services, and the performance of the websites and Services.
We may also collect information about your browsing behaviour, such as but not limited to, the number of times you have visited, the date you visited and the amount of time you spent using our Services.  We may also collect anonymous data (which is not personal information) about performance and errors that occur while you use our Services.
The information collected from cookies and other technologies is used solely for our internal purposes in managing our Services and improving their functionality and reliability, as well as to assist us in better targeting advertising, report statistics, analyse trends, administer our services, diagnose any errors and thereby enhancing customer support, site usability and quality.

Disclosure of personal information
In the course of our business, we may disclose personal information to:

• our affiliates;  
• third parties where you have requested information, goods or services from them.
• external organisations that are our agents, suppliers, service providers or contractors;
• our professional advisers, such as accountants, lawyers and auditors; and
• if required or authorised by law, regulatory bodies, government agencies and authorities, law enforcement bodies and courts.

 

Use of personal information
The purposes for which we collect, hold, use and disclose personal information include:

• providing you with information from our websites, affiliates, partners and associated entities;
• sending you newsletters, publications, communications and advertising material (including third party publications, communications and advertising material);
• advertising or marketing products, opportunities and services (including third party products and services);
• responding to enquiries or providing a relevant product or service as requested;
• to customise our services or advertising;
• administration, business planning and other internal management functions and operations related to the provision or management of our and our Associates’ products or services, including research and development;
• debt collection;
• surveys and customer feedback;
• complying with our legal obligations;
• audit;
• assessment of employment applications; and
• other purposes for which it was collected.

Direct marketing
You consent to us using your personal information to send direct marketing material in relation to our products or services, Associates’ products or services, or the products or services of third parties.
You also consent to us disclosing your personal information to Associates, our overseas affiliates, our partners, co-publishers, our sponsors and other third parties, in order to facilitate direct marketing by those parties. 
Where we have collected your personal information from one of our overseas affiliates, partners, co-publishers, contributors or bloggers, that entity has advised us that you have provided your consent to the use of your personal information for the purpose of receiving email publications, text messages and other electronic communications including for direct marketing purposes.
If you do not wish to receive marketing information from us, you may at any time opt-out of receipt of further marketing communications by contacting our Privacy Officer (contact details below).  If direct marketing is by email, you may also use the unsubscribe function.
You may contact our Privacy Officer if you do not wish us to disclose your personal information to third parties for direct marketing purposes.

Government related identifiers
We do not use any government related identifiers, such as driver’s licence numbers, as its own internal identifier of any individual.  We will not use or disclose any government related identifiers other than in accordance with the Privacy Act, or as otherwise required or authorised by law.

Data integrity and security
We endeavour to ensure that all personal information we hold is accurate, complete and up-to-date.  To assist us with this, individuals should contact us if any of their personal information changes, or if they believe that the personal information we have is not accurate or complete.
We take reasonable steps to protect the personal information that we hold from misuse, interference or loss, or from unauthorised access, modification or disclosure.  
If we no longer require personal information that we hold (including when we are no longer required by law to keep records relating to you), we will take such steps as are reasonable in the circumstances to destroy the information or ensure that the information is de-identified. 

Access and correction
Individuals can ask us for access to their personal information by sending a written request to our Privacy Officer at the address below. 
We do not impose a charge for making a request for access, however, we may charge for reasonable administrative costs incurred in providing access.
You can ask us to correct or update your personal information.  We do not impose any charge with respect to requests for correction or updates.
Before correcting or providing access to personal information in response to a request, we will require your identity to be confirmed.  
Requests for access or correction may be refused upon the grounds contained in the Privacy Act.  If we refuse to provide access, or to correct personal information, we will provide you with reasons for the refusal.

Complaints
Privacy related complaints should be directed to our Privacy Officer in writing at the email or postal address shown below. No charge will be imposed for the making of a complaint, or for dealing with the complaint.
Once a complaint has been lodged, our Privacy Officer will acknowledge its receipt to you as soon as possible.
We will endeavour to respond to your complaint as soon as possible.
We will do our best to ensure that our investigation is completed, and a decision on your complaint is communicated to you, within 30 days of our receipt of the written complaint. We will inform you if we need more time.  
If we are not able to resolve your complaint to your satisfaction you may also contact the Australian Information Commissioner.

Office of the Australian Information Commissioner
GPO Box 5218
SYDNEY NSW  2001
Telephone: 1300 363 992
Website:  www.oaic.gov.au

Contact us
If you have any questions about this Privacy Policy or if you wish to request access to your personal information, correct or update your details or raise any privacy concerns you may have, please contact us at:
Address: Privacy Officer
14 – 18 Guthridge St
Ocean Grove VIC 3226
Telephone: 0431 254 408
Email: reception@boatrampmotel.com.au

Changes to this policy
We may amend this Privacy Policy, in whole or part, in our sole discretion at any time.
This Privacy Policy was updated 07/02/2021